Privacy Policy

Introduction

Welcome to VIDHINVITT MANAGEMENT PRIVATE LIMITED’s website, VIDHINVITT.COM. We are committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy outlines our policies and procedures regarding the collection, use, disclosure, and dissemination of your information. By accessing and using our website, you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree, please refrain from using our website. By using our website, you expressly consent to our collection, use, and disclosure of your personal information as described in this Privacy Policy. This policy is subject to change at any time without notice, so please review it periodically to stay informed of any updates.

Scope of Privacy Policy

This Privacy Policy applies solely to information collected by VIDHINVITT PRIVATE LIMITED. It does not cover the practices of third parties that we do not own or control, including third-party websites, services, and applications that you may access through our website. Although we strive to work with partners who uphold high standards of privacy, we are not responsible for the privacy practices of third-party sites. We strongly encourage you to review the privacy policies of any third-party services you access to understand their practices regarding your personal information.

Information Collection

We collect information to provide a safe, personalized, and optimized user experience. This helps us improve and update our offerings. You can browse our website anonymously without revealing your identity. However, once you provide personal information, you are no longer anonymous to us. The information we collect includes personal information such as your name, email address, phone number, billing address, and payment details. We collect this information when you create an account, purchase products or services, or communicate with us. Additionally, we collect behavioural data to understand user demographics, interests, and behaviours. This includes URLs of websites from which you were directed to our site, URLs you visit after leaving our site, browser type, and IP address.

We use cookies and other tracking technologies to enhance your experience. Cookies help us analyse website features, page flow, and user experience. They also allow users to enter passwords less frequently during a session. While you may disable cookies through your browser settings, this may limit certain features on our site. In addition to the information, you provide directly, we collect transaction information related to your purchasing behaviour, including billing addresses, payment methods, and tracking information for cheques or money orders. We also gather information from your communications with us, such as emails, letters, and feedback from message boards or other interactive features on the website.

Cookie Policy

Similar to many websites, we utilize cookies, flash cookies, web beacons, or comparable technologies. Cookies are small text files stored on your computer or device when you visit certain online pages that record your preferences and actions. We use cookies for various purposes, including remembering you and your preferences, tracking your use of our platform, and facilitating your use of the platform. Most web browsers automatically accept cookies, but if you prefer, you can modify your browser settings to decline cookies. However, refusing cookies may limit your access to and use of certain features on the platform.

Use of Collected Information

We use your personal information to resolve disputes, troubleshoot problems, promote a safe service, collect payments, and measure consumer interest in our products and services. This information helps us inform you about offers, products, services, and updates that may be relevant to you. We also use your information to customize your experience on our website, detect and protect against errors, fraud, and other criminal activities, and enforce our terms and conditions. Internally, we use the information for data analysis, audits, and to improve our services continuously.

Specific Use Cases :

• Refunds : Information is used to process refunds in line with the products and services available on the website. The refund processing time is typically 16-30 working days from the date of approval.
• Shipping and Pricing : Collected information is used to calculate shipping timelines (both minimum and maximum) and pricing in INR, which is reflected during the checkout process.

How We Use the Information

We do not sell or share your personal or financial information with anyone. However, notwithstanding anything contained in this Policy, you explicitly acknowledge, consent to, and agree to the following terms on information use and further authorize us to access and use your information as described below:

• −   Use your information to administer your account, communicate with you, and enhance our Platform and Services. This enables us to offer you a tailored, interactive experience as you engage with our Platform and Services.
• −   Keep a secure and confidential record of your information and transactions, as required by relevant laws.
• −   Utilize third-party services to provide the Platform and Services, ensuring these parties are obligated to maintain the confidentiality of your information.
• −   Resolve software issues and operational problems, perform data analysis, testing, and research, and monitor and assess usage and activity trends. We may also use collected information to communicate with you about our products and services, offer additional features via cookies, and detect or prevent any fraudulent or prohibited activities according to applicable laws.
• −   Combine data to generate statistical or demographic analyses for marketing, strategic, and other business purposes. These analyses will not identify you or link any specific information to an individual. Such aggregated information and analyses will be our property, and you will not receive any compensation for their use.
• −   Provide your information to judicial, administrative, and regulatory bodies to comply with legal and regulatory obligations.
• −   Compile and combine information about your usage with that of other users to better understand how our Platform and Services are used and to aid in the development of new products and services.
• −   We will store copies of your completed and filed tax returns, including retrieving information from government and other statutory bodies such as GSTN, NIC, or any other services and any other relevant registration authorities. This information may also be used for analysis or to provide you with copies of your returns for your convenience.
• −   Administer your account, communicate with you, and operate, improve, and deliver our products and services, including the Platform. Additionally, we may use your information for market research, project planning, product development, troubleshooting, user behavior analysis, marketing, and promotions.
• −   Determine the charges for the products and services you purchase using your information.
• −   You consent and authorize us to use your contact information, including your mobile number and email address, to communicate with you. We may send messages, call you, and communicate with you in various ways for the purpose of providing the Platform and Services, as well as for marketing and promotional purposes.
• −   Use your information for all services to prepare and file your return and provide related assistance and services.
• −   Partner with third-party advertising companies to display advertisements. These companies may use information about your visits to our Platform and other sites to provide advertisements about goods and services that may interest you.
• −   Share your information with Strategic Partners, third-party service providers, and affiliates to host, use, copy, transmit, process, store, analyze, display, derive, and back up data submitted through the Services. This includes personal and financial data and is done to
  1. 1   Provide the requested Services and enable the use of the Platform
  2. 2   Improve, develop, and protect the Services
  3. 3   Create, market, or provide new services
  4. 4   Communicate with you about the Platform and Services
  5. 5   Send information that may interest you
  You agree to maintain all rights necessary to allow the Company, Strategic Partners, third-party service providers, and affiliates to manage this data and retain aggregated customer data.
• −   Conduct audits of your records without prior notice if there is a suspicion of fraud.
• −   Retain and store your data and confidential information, in whole or in part, on the Company’s servers, cloud, or other media as processed through the Platform.

Identity Theft

There may be instances where you receive emails that appear to be from us, requesting personal information such as credit card details, bank account information, one-time passwords, contact details, etc. These emails are typically fraudulent and part of phishing scams. VIDHINVITT MANAGEMENT PRIVATE LIMITED will never ask for such information via email. If you receive such a request, do not respond, and take appropriate action to protect your information.

Sharing of Personal Information

We may share personal information with our corporate entities and affiliates to detect and prevent identity theft, fraud, and other illegal acts. This helps us correlate related or multiple accounts to prevent abuse of our services and facilitate joint or co-branded services that you request. These entities and affiliates will not market to you as a result of such sharing unless you explicitly opt-in. Additionally, we may disclose personal information to comply with legal obligations, respond to subpoenas, court orders, or other legal processes, or protect the rights, property, or personal safety of our users or the public.

To provide website and application development, hosting, maintenance, backup, storage, payment processing, analysis, and other services, we may use third-party service providers. These providers are given access to your information under strict confidentiality obligations and are required to protect your information. Despite our efforts, we cannot guarantee the privacy policies of third-party service providers, so we encourage you to review their privacy practices.

Log Data

Whenever you use our platform or avail of our services, we collect data from your device known as Log Data. This Log Data may include information such as your device's Internet Protocol (IP) address, device name, operating system version, the configuration of the app when utilizing the service, the time and date of your use of the service, and other statistics.

Links to Other Sites

Our website may contain links to other websites that may collect personally identifiable information about you. VIDHINVITT MANAGEMENT PRIVATE LIMITED is not responsible for the privacy practices or the content of those linked websites. We encourage you to review the privacy policies of any third-party websites you visit to understand their practices regarding your personal information. In case you choose to log in through your Google account, we will access information from your Google account once you grant permission to do so while using the Google-related functionality of the platform. Once permission is granted, the platform accesses a user's account details, mobile number, email address, contact list, and location, as applicable.

Accessing and Controlling Your Information

You have the right to access, rectify, update, or delete the information you provide to us. To manage your information, please contact us at the email address provided below. We provide tools within your account settings to manage your personal information, ensuring that you have control over the data you share with us.

Security of Your Information

We follow generally accepted industry standards to protect the personal information submitted to us. However, no security system is impenetrable, and we cannot guarantee that data transmitted over the internet or stored on our systems is absolutely safe from intrusion by others. When our registration or order process asks you to enter sensitive information, such as a credit card number, internet banking, UPI or any other this information is encrypted and protected with industry-leading encryption software.

Retention of Information

We will retain your information only for as long as is necessary for the purposes set out in this policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

We encourage you to review the information we hold and inform us of any discrepancies. If you find any inaccurate information, it shall be corrected or amended. Please reach out to us at info@vidhinvitt.com if you would like to review the information collected by us.

You should always take adequate necessary precautions to preserve the integrity and security of your data, including your personal information. All information disclosed by you is deemed to be disclosed willingly and without any coercion.

Your Consent

By using our website and providing your information, you consent to the collection and use of your information as described in this Privacy Policy. If we decide to change our privacy policy, we will post the changes on this page to keep you informed of what information we collect, how we use it, and under what circumstances we disclose it.

Grievance Officer

In accordance with the Information Technology Act 2000 and the rules made thereunder, the name and contact details of the Grievance Officer are provided below: